Our model

We do not want a cut of your work

The order management market went one way: the more you sell, the more you pay. At scale a “percentage of revenue” appears, a silent partner who risks nothing and earns on everything. We think that is unfair. Osnovia works the other way round.

What is free

The whole core: orders from all channels, carriers, invoices, automation, returns, products, users. No order limit, no user limit, no expiry date. Help with onboarding and migration is free too.

What we earn on

• Add-ons nobody else has. For example an AI assistant that answers your customers’ questions about their parcel. You pay only when you switch it on, because every conversation costs us real money.
• Modules for growing companies. A CRM for repeat customers and time tracking for your team. If you do not need them, you do not pay.
• Custom work. Larger companies sometimes want something the product does not have. We do it as a separate service, and what comes out of it often lands in the free core.

What we do not do

• We take no share of your sales. Never, in any plan.
• We show no ads in the product or on the site.
• We do not sell data about your sales or your customers.
• We do not put the free core behind a paywall after a year. What was free stays free.

Why it pays off for us

Because the system already exists and runs our own sales. Adding you costs a few euro cents a month in server time. In return we get something worth more than a subscription: thousands of sellers telling us what they need, and some of them choosing paid add-ons. It is an investment in a community, not in the first month’s invoice.

What we ask of you

One thing. Tell us what gets in your way and what is missing. Support is free on the condition that you help us build a better product. We will not fulfil every wish, but we will read every one.